Mohammed Nahim
About Mohammed Nahim
Mohammed Nahim is a Customer Success Specialist in Sales and Marketing, currently working at ATCC in Manassas, Virginia. He has a strong background in client retention and customer satisfaction, with previous roles at Signify Health and Springfield Toyota.
Current Role at ATCC
Mohammed Nahim works as a Customer Success Specialist in Sales & Marketing at ATCC, a position he has held since 2019. In this role, he focuses on enhancing client satisfaction throughout the customer journey. He partners with internal strategic teams to ensure that clients receive the necessary support and resources. His responsibilities include managing customer insights and portfolios using Salesforce Sales Cloud and Microsoft Dynamics 365 CRM.
Previous Experience at Signify Health
Prior to his current role, Mohammed Nahim worked at Signify Health as a Scheduling Specialist Tier III from 2014 to 2019. During his five-year tenure, he played a key role in improving company-wide client retention. He achieved this by leading the development and implementation of industry best practices, which contributed to enhanced service delivery and customer satisfaction.
Early Career at Springfield Toyota and AT&T
Mohammed Nahim began his career as a Customer Care Representative at Springfield Toyota from 2013 to 2014, where he focused on customer service and support. He then transitioned to AT&T as a Sales Representative from 2012 to 2013. These early roles helped him develop foundational skills in customer engagement and sales strategies.
Education and Training
Mohammed Nahim studied at Northern Virginia Community College from 2015 to 2019. His education provided him with essential knowledge and skills that support his current role in customer success and sales. The combination of his academic background and practical experience has equipped him to effectively manage customer relationships and drive business growth.
Achievements in Customer Success
In his current position, Mohammed Nahim regularly exceeds customer success goals. He contributes to revenue growth by identifying opportunities for portfolio optimization and upsell potential. His proactive approach to client management has established him as a primary point-of-contact for key distributors and major Government Contractors.