Anamaria Anaya Michover
About Anamaria Anaya Michover
Anamaria Anaya Michover is a Product Specialist at Aterian, where she focuses on product improvement and market research. She has a diverse background in quality assurance, customer support, and project management, contributing to her expertise in product development.
Work at Aterian
Anamaria Anaya Michover has been employed at Aterian (NASDAQ: ATER) as a Product Specialist since 2023. In this role, she gathers customer feedback to identify pain points and communicates this information to relevant teams to facilitate continuous product improvement. She actively engages in market research to identify trends and customer preferences, which informs product enhancement strategies. Prior to her current position, she served as a Quality Assurance Manager from 2021 to 2022 and as a Junior Project Manager from 2022 to 2023, both in New York.
Education and Expertise
Anamaria holds a Master's degree in Communication and Media Studies from the University of Zagreb, where she studied from 2011 to 2016. Her educational background supports her expertise in product development and customer engagement. She possesses a strong foundation in Quality Assurance and Customer Support, enhancing her project management capabilities and specialization in product development.
Background in Customer Support
Before joining Aterian, Anamaria worked at HelloFresh as a Customer Support Specialist from 2018 to 2020 in Zagreb, Croatia. In this role, she conducted comprehensive training sessions for Customer Support agents, focusing on product knowledge, company processes, and communication skills. This experience contributed to her ability to effectively manage customer interactions and improve service delivery.
Professional Skills and Contributions
Anamaria has a unique blend of skills that includes attention to detail, effective communication, and the ability to inspire and motivate teams. She works closely with design engineering teams to ensure product designs align with customer needs and expectations. Additionally, she makes proactive product recommendations aimed at increasing revenue and enhancing customer satisfaction, and collaborates with cross-functional teams to plan and assist with new product releases.