Faye Carlos
About Faye Carlos
Faye Carlos serves as the Customer Service Team Lead at Aterian, where she has worked since 2017. She specializes in managing customer service operations across major eCommerce platforms and possesses strong technical support skills.
Work at Aterian
Faye Carlos has served as the Customer Service Team Lead at Aterian since 2017. In this role, she oversees customer service operations, ensuring efficient support for clients. Aterian, listed on NASDAQ under the ticker ATER, is known for its focus on eCommerce and technology solutions. Faye's leadership has contributed to the company's customer satisfaction initiatives over her seven years with the organization, particularly in the Philippines.
Education and Expertise
Faye Carlos earned a Bachelor of Arts in Journalism from Bulacan State University, completing her studies from 2012 to 2016. Her educational background supports her expertise in managing customer service operations across major eCommerce platforms, including Amazon Seller Central, Shopify, and Walmart. This combination of education and practical experience equips her with the skills necessary to enhance customer interactions and support.
Background
Faye Carlos has built a career in customer service management, focusing on eCommerce environments. Her experience includes effectively managing multiple projects simultaneously, which highlights her strong time management skills. Additionally, she possesses technical product support skills that contribute to an improved customer service experience. Faye's ability to manage multicultural teams further emphasizes her commitment to fostering a diverse and inclusive workplace.
Achievements
Throughout her tenure at Aterian, Faye Carlos has demonstrated significant capabilities in customer service leadership. Her proficiency in managing customer service operations on various eCommerce platforms has positioned her as a key contributor to the team's success. Faye's focus on technical support and multicultural team management has enhanced the overall customer service experience, reflecting her dedication to operational excellence.