Joelle Y.
About Joelle Y.
Joelle Y. is a Team Manager with six years of experience in her current role at Mohawk Group Holdings, Inc., and a total of 6 years as a Virtual Assistant. She holds a Bachelor's degree in Mass Communication from Miriam College and has extensive experience in customer service and web content writing.
Current Role at Mohawk Group Holdings, Inc.
Joelle Y. serves as Team Manager at Mohawk Group Holdings, Inc. since 2018. In this role, she facilitates workflow and monitors productivity within her team. She coordinates the training of new hires, ensuring that team members understand departmental procedures and job responsibilities. Joelle promotes teamwork and cross-training among employees, contributing to a collaborative work environment. She also participates in special projects and performs additional duties as assigned.
Professional Experience as a Virtual Assistant
Joelle Y. has accumulated six years of experience as a Virtual Assistant, providing support to various clients globally. Her role has involved managing tasks efficiently and adapting to the diverse needs of her clients. This experience has enhanced her organizational skills and ability to work independently while meeting client expectations.
Background in Customer Service
Joelle Y. has seven years of experience in the field of Customer Service. She has worked in various capacities, including as a Back Office/Customer Service representative at TELUS International Philippines and as a Live Chat Customer Service Team Lead at MEGAFANSTORE MARKETING LTD. Her extensive background has equipped her with excellent verbal communication skills and a commitment to providing world-class customer service.
Educational Background in Journalism and Mass Communication
Joelle Y. studied Journalism at The Manila Times School of Journalism, achieving an AB Journalism degree. She also holds a Bachelor's degree in Mass Communication/Media Studies from Miriam College. Her educational background has provided her with a strong foundation in communication and content creation, which she has applied in her professional roles.
Experience in Web Content Writing
Joelle Y. has four years of experience in web content writing for two offshoring companies. This role involved creating and managing online content, which contributed to her skills in digital communication and marketing. Her writing experience complements her customer service and virtual assistant roles, enhancing her overall professional profile.