Ernest Hilliker
About Ernest Hilliker
Ernest Hilliker serves as the Service Level Manager and Request Fulfillment Manager at Atlantic Digital, where he has worked since 2020. With a career spanning over four decades, he has held various roles in data analysis, business analysis, and network architecture, primarily in Scott AFB, Illinois.
Work at Atlantic Digital
Ernest Hilliker has been serving as the Service Level Manager and Request Fulfillment Manager at Atlantic Digital since 2020. In this role, he has focused on improving service delivery and managing requests effectively. He has created and vetted 157 Service Level Targets that align with Key Performance Indicators, ensuring that the organization meets its operational goals. Hilliker has also established internal and customer reporting systems for the Request Fulfillment program, which helps in tracking contract deliverables.
Previous Employment History
Before joining Atlantic Digital, Hilliker held various positions in different organizations. He worked as a Data Analyst at Trident Technologies for six months in 2019. Prior to that, he was a Senior Business Analyst at DSA from 2015 to 2019. His career also includes a role as a Process Developer at NES Associates, LLC in 2013, and he spent time at SAIC as a Senior Network Architect and Network Design Engineer III from 2001 to 2015. His extensive experience spans multiple roles and responsibilities across different companies.
Military Background
Ernest Hilliker served in the United States Air Force for 20 years as a Quality Assurance Evaluator from 1981 to 2001. This experience provided him with a strong foundation in quality assurance and operational standards, which he has applied throughout his subsequent career in the private sector.
Process Development and Management
In his current role, Hilliker has developed documentation to standardize processes and procedures for the Request Fulfillment program. He has communicated these standards to all employees and management, ensuring clarity and consistency in operations. Additionally, he has modified target goals and reports to adapt to changing environments, balancing customer expectations with staff workload effectively.
Leadership and Initiative
Hilliker volunteered to take on the role of Request Fulfillment Manager to address a lack of management and leadership within the program. His proactive approach has contributed to the program's stability and effectiveness over the past four years, demonstrating his commitment to organizational success.