Anthony S.
About Anthony S.
Anthony S. is a Help Desk Technician II with extensive experience in technical support across various organizations, including Bristol Meyers Squibb and Apple. He holds a Bachelor's degree in Computer and Information Sciences and has a strong background in using Microsoft Intune, Azure Active Directory, and other technical tools.
Current Role at Atlantic Health System
Anthony S. serves as a Help Desk Technician, II at Atlantic Health System since 2021. In this role, he provides technical support and troubleshooting for a variety of IT issues. His responsibilities include assisting users with technical difficulties in a mixed operating system environment, specifically Mac iOS and Windows 10. He has developed skills in diagnosing and resolving client issues efficiently in a high-volume, 24x7 technical call center setting.
Previous Experience at Bristol Myers Squibb
Prior to his current position, Anthony worked as a Help Desk Analyst at Bristol Myers Squibb from 2017 to 2019. During his two years there, he was responsible for providing technical support to employees, ensuring that IT issues were resolved promptly and effectively. His experience at Bristol Myers Squibb contributed to his expertise in the field of technical support.
Education and Expertise
Anthony holds a Bachelor's degree in Computer and Information Sciences and Support Services from Bloomfield College, which he completed from 2000 to 2004. His educational background has equipped him with the foundational knowledge necessary for his career in IT support. He has also gained extensive experience in using various technologies, including Microsoft Intune, Azure Active Directory, Active Directory, and Cherwell Service Management (CSM).
Technical Skills and Projects
Anthony has over five years of experience providing technical support in diverse operating systems. He has a GitHub profile that showcases his skills in penetration testing and Python programming. He utilizes tools such as nmap along with bash and Python scripting to automate security assessments. His technical abilities are complemented by his experience in high-pressure environments, where he demonstrates a strong capacity for troubleshooting and resolving issues.
Career History and Roles
Anthony has held various positions throughout his career, including roles at ADP as a Legal Records Specialist/Document Manager, and at Apple as a Red Zone Specialist. He also worked as a Help Desk Specialist at Pinnacle Foods and as a Help Desk Analyst at RWJBarnabas Health. His career began as a Records Clerk at Cadwalader, Wickersham & Taft LLP and K&L Gates. This diverse experience has contributed to his comprehensive understanding of IT support and records management.