Femke Van Steenberge
About Femke Van Steenberge
Femke Van Steenberge serves as the Director of Customer Support at Atlas, where she has successfully established a global Customer Support function since 2022. Her extensive background includes roles at MTV Networks, ELEMENTS GLOBAL SERVICES, and ADP Streamline, along with advanced degrees in Business Communications and Social Sciences.
Current Role at Atlas
Femke Van Steenberge serves as the Director of Customer Support at Atlas, a position she has held since 2022. In this role, she has successfully built and scaled a global Customer Support function, focusing on efficiently handling incoming customer queries and managing day-to-day operations. She has driven the evaluation and deployment of best-in-class support resources, tools, and technologies to enhance customer service delivery. Additionally, she has implemented service metrics and KPIs to ensure the expected level of service and value from the solutions offered at Atlas HXM.
Previous Experience in Customer Support
Prior to her current role, Femke Van Steenberge worked at ELEMENTS GLOBAL SERVICES, where she held various positions including Global Implementation Consultant and Solution Manager EOR from 2017 to 2022. In these roles, she contributed to the implementation of customer support strategies and managed client relationships. She also worked at ADP Streamline as an Implementation Coordinator and Central Services Setup Coordinator, where she focused on enhancing customer service processes and support systems.
Educational Background
Femke Van Steenberge has a solid educational background in communications and social sciences. She studied at Katholieke Universiteit Leuven, where she earned a Master's degree in Business/Corporate Communications from 2009 to 2010. She also obtained a Bachelor's degree in Social Sciences from the same university from 2006 to 2009. Additionally, she studied at Universitat Autònoma de Barcelona, achieving a Master's degree in Communication, Journalism, and Related Programs from 2010 to 2011, and participated in an Erasmus exchange program at Universitat Ramon Llull, focusing on Communication and Audiovisual studies from 2008 to 2009.
Early Career at MTV Networks and BOZAR
Femke Van Steenberge began her career as a Marketing Assistant at MTV Networks in 2009, where she worked for two months in the Antwerp Area, Belgium. Following this role, she served as an Audience Developer Assistant at BOZAR from 2009 to 2010 for five months in the Brussels Area, Belgium. These early experiences provided her with foundational skills in marketing and audience engagement.