Rahul
About Rahul
Rahul is the co-founder of Atlas, a company designed to enhance customer support by focusing on customers rather than tickets.
Rahul Co-founder of Atlas
Rahul is the co-founder of Atlas, an innovative company focused on transforming customer support. He started Atlas with Jon, driven by an understanding of the challenges that support agents face with context switching and accessing information across multiple tools. Their collective goal is to streamline these processes and create a more efficient workflow for support teams.
Rahul's Previous Engineering and Product Roles
Before co-founding Atlas, Rahul held various roles in engineering and product at multiple startups. His experience in these positions equipped him with a deep understanding of the technical and operational challenges that companies face. This background has been instrumental in informing the development and vision of Atlas.
Transforming Customer Support with Rahul
Rahul's vision for Atlas is to shift the paradigm of customer support from being a cost center to becoming an engine of product innovation. He aims to achieve this by creating tools that are centered on customer needs rather than simply managing tickets. By focusing on enhancing the customer experience and providing support agents with the right tools, Rahul believes that customer support can drive significant improvements in product development and innovation.