Brittanie Richardson
About Brittanie Richardson
Brittanie Richardson is a Customer Support Specialist at AtoB, where she has worked since 2022. With a diverse background in customer support and management, she has held various roles in companies such as ID.me, CVS Health, and LeaseAccelerator.
Work at AtoB
Brittanie Richardson has been employed at AtoB as a Customer Support Specialist since 2022. In this role, she provides assistance to customers and addresses their inquiries, contributing to the overall customer experience. Her responsibilities include managing customer interactions and ensuring timely resolutions to support requests.
Previous Employment Experience
Prior to her current position, Brittanie Richardson worked at ID.me as a Trusted Referee/Social Response Representative from 2021 to 2022. She also served as a Customer Support Operations Specialist at LeaseAccelerator from 2019 to 2020. Additionally, she held the position of Store Manager at CVS Health from 2006 to 2016 and worked as a Customer Service Manager at Harris Teeter from 2016 to 2019.
Education and Expertise
Brittanie Richardson studied at Living Arts College, where she focused on Audio Production and Design, earning a Diploma from 2005 to 2007. This educational background has contributed to her skills in customer support and operations management, enabling her to effectively assist customers and streamline processes.
Skills and Contributions
In her various roles, Brittanie Richardson has developed and maintained a comprehensive company knowledge base to enhance support processes. She has played a significant role in improving team productivity and efficiency by analyzing and prioritizing high-severity issues, demonstrating her capability in operational support.