Daniel M.
About Daniel M.
Daniel M. is a Tier 2 Customer Support professional with extensive experience in customer service and a background in education and data science. He has worked for several organizations, including AtoB and the University of North Texas, and possesses skills in Python, SQL, and critical race theory.
Current Role at AtoB
Daniel M. currently serves as a Tier 2 Customer Support representative at AtoB, where he has been employed since 2022. His role is remote, allowing him to assist customers effectively from any location. In this position, he has developed documentation and processes aimed at enhancing customer support efficiency. His experience in customer support is complemented by his previous roles within the same organization.
Previous Experience at AtoB
Before his current position, Daniel M. worked at AtoB as an Onboarding Specialist for three months in 2021. He also held the position of Tier 2 Customer Support for two months in 2021. His tenure at AtoB has provided him with a solid foundation in customer service and support operations.
Educational Background
Daniel M. holds an Associate of Arts (A.A.) in Acting and Writing from Tarrant County College, which he completed from 2009 to 2011. He further pursued a Bachelor of Arts (B.A.) in English Language and Creative Writing at the University of North Texas, graduating in 2013. Additionally, he obtained a Certificate in Legal Assistant/Paralegal from the Professional Development Institute of North Texas in 2004.
Technical Skills and Knowledge
Daniel M. possesses expertise in Python and SQL, skills he has developed over the past seven years. He has knowledge in regression, probability, and critical race theory, showcasing his diverse skill set. His ability to adapt skills across various industries, including retail and finance, highlights his versatility in the workforce.
Work History Overview
Daniel M. has a diverse work history that includes roles such as Customer Success Associate at SV Academy, Intern at Trivie, Administrative Specialist II, and Assistant Community Director at the University of North Texas. He also worked as a Substitute Teacher for the Dallas Independent School District and as an Eagle Ambassador at the University of North Texas. His varied experiences contribute to his well-rounded professional profile.