Jean Pierre Frost
About Jean Pierre Frost
Jean Pierre Frost is a Customer Success Manager at AtoB and a member of Gain Grow Retain, where he has worked since 2021. He has a background in various customer service roles and a degree in Economics from Northeastern University.
Current Role at AtoB
Jean Pierre Frost serves as a Customer Success Manager for Small and Medium Businesses (SMB) at AtoB, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and success by addressing pain points and enhancing the overall product experience. He emphasizes the importance of onboarding processes to set customers up for success from the beginning.
Professional Background
Jean Pierre Frost has a diverse professional background, having worked in various roles across multiple organizations. His previous positions include working as a Housing Operations Assistant at Hampshire College, a Specialty/Grocery Team Member at Whole Foods Market, and a Sales Associate at Good Vibrations. He has also held roles at AIDS Action Committee and the University of Massachusetts Amherst, contributing to his extensive experience in customer service and operations.
Education and Expertise
Jean Pierre Frost earned a Bachelor of Science degree in Economics from Northeastern University, where he studied from 2003 to 2008. His academic background supports his expertise in customer success, particularly in understanding customer needs and market dynamics. He is passionate about the technologies of the Fourth Industrial Revolution, including blockchain, IoT, and quantum computing.
Community Involvement
Jean Pierre is an active member of the Gain Grow Retain community since 2021 and has participated in Pavilion since 2022. He advocates for continuous learning and professional development, encouraging others to utilize resources such as LinkedIn Learning and Udemy/EdX for skill enhancement. He also recommends attending Speed Mixers and Gain Grow Retain's office hours sessions to foster networking and growth in the Customer Success field.
Customer Success Philosophy
Jean Pierre Frost believes in the importance of setting customers up for success early in the onboarding process. He proactively addresses customer pain points to improve their experience with products. His approach includes advocating for the use of free and inexpensive resources for professional growth, which aligns with his commitment to the development of aspiring Customer Success professionals.