Juan Febus
About Juan Febus
Juan Febus is a Customer Success Manager at AtoB, where he has worked since 2021. He has extensive experience in customer advocacy and account management, having held various roles at companies such as Glassdoor and Henry Schein Inc.
Work at AtoB
Juan Febus has served as a Customer Success Manager at AtoB since 2021. In this role, he focuses on ensuring client satisfaction and identifying opportunities for growth. His responsibilities include product onboarding and maintaining continuous engagement to tailor solutions to each client's specific needs. He collaborates with sales teams throughout the customer journey, from initial engagement to onboarding and beyond. Juan has taken primary ownership of high-value customer portfolios, integrating customer feedback into product enhancements to foster mutual growth.
Previous Experience at Glassdoor
Before joining AtoB, Juan Febus worked at Glassdoor for a total of four years in various roles. He began as a Customer Advocate in 2015 for ten months, then progressed to Senior Customer Advocate from 2015 to 2017, and later served as Customer Success Manager and Support Team Lead from 2017 to 2019. His time at Glassdoor involved managing customer relationships and ensuring product satisfaction, contributing to the company's customer success initiatives.
Career Background
Juan Febus has a diverse career spanning multiple industries. He started as a Sales Engineer at Attachmate Corporation from 1999 to 2002 and later worked in similar roles at Platinum Technology. He transitioned to the medical field as a Bilingual Medical Account Manager at Henry Schein Inc from 2003 to 2008, and then served as a Bilingual Veterinary Account Manager at Abaxis from 2011 to 2013. His extensive experience in customer-facing roles has equipped him with skills in client management and support.
Education and Expertise
Juan Febus studied at California State University, East Bay, where he earned a Bachelor of Arts in Liberal Studies with a focus on Organizational Leadership from 2012 to 2014. He also studied Computer Science at the University at Albany. His educational background supports his expertise in customer success, particularly in product onboarding and client engagement strategies.