Ken Bartrum
About Ken Bartrum
Ken Bartrum is a Customer Support Tier 2 professional currently employed at AtoB in Newark, CA, with a diverse background in customer support and service management. He has held various roles in companies such as Charter Communications, Bill.com, and Old Republic Home Protection, specializing in maintaining high-quality support operations.
Current Role at AtoB
Ken Bartrum serves as a Customer Support Tier 2 at AtoB since 2021. In this role, he focuses on maintaining high-quality levels to enhance team productivity within customer support operations. His responsibilities include managing customer inquiries and ensuring effective communication between customers and the company. Bartrum's position is based in Newark, CA, where he has contributed to the growth and efficiency of the customer support team.
Previous Experience in Customer Support
Prior to joining AtoB, Ken Bartrum held several positions in customer support. He worked as a Customer Advocate - Tier 3 at Bill.com from 2018 to 2020, where he addressed complex customer issues. Before that, he was a Repair and Retention Specialist at Charter Communications from 2006 to 2008. His experience spans multiple roles that emphasize customer service and support, showcasing his ability to handle various customer needs effectively.
Background in Tax Preparation
Ken Bartrum worked at Jackson Hewitt Tax Service Inc. as a Tax Preparer II for four months in 2020. In this role, he assisted clients with their tax preparation needs, demonstrating his versatility in handling different types of customer interactions. His experience in tax preparation adds to his skill set in customer service, allowing him to approach client needs from a comprehensive perspective.
Education and Qualifications
Ken Bartrum studied at Baker College of Owosso, where he earned an Associate's degree in Architectural Construction Technology from 1996 to 1999. This educational background provides him with a foundational understanding of technical aspects that can be beneficial in various roles, including customer support and operations management.
Operational Responsibilities
In his current role, Ken Bartrum is responsible for uploading compiled part orders from Tesla Service Centers globally to various Distribution Centers. He collaborates with the National Parts Manager to ensure proper handling of part returns from Service Centers to Distribution Centers. Additionally, he has experience in updating departmental standard operating procedures to reflect current practices, contributing to operational efficiency.