Andrew Kelly
About Andrew Kelly
Andrew Kelly is a Customer Success Manager at Atom Learning, with a background in customer experience and operations across various companies in London. He has accumulated significant experience in customer-focused roles since beginning his career in 2011.
Current Role at Atom Learning
Andrew Kelly has been serving as a Customer Success Manager at Atom Learning since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's educational products. His responsibilities include managing client relationships, addressing customer inquiries, and implementing strategies to improve user experience.
Previous Experience at Handy HQ
Prior to his current role, Andrew Kelly worked at Handy HQ in London. He held two positions there: Operations Associate from 2015 to 2016 and Customer Experience Supervisor for six months in 2015. In these roles, he contributed to operational efficiency and customer service strategies, enhancing the overall customer experience.
Experience at buzz
Andrew Kelly was employed at buzz in London, where he progressed through several roles. He served as Account Manager from 2017 to 2019, followed by a position as Customer Experience Manager from 2019 to 2020. His work involved managing client accounts and improving customer service processes.
Educational Background
Andrew Kelly completed his high school education at Rathmore Grammar School from 2000 to 2007. He furthered his education at Belfast Metropolitan College, where he studied Business Studies and earned a Higher National Diploma (HND) in Business Studies from 2009 to 2011.
Early Career Experience
Before entering the customer service sector, Andrew Kelly worked as a Warehouse Operator at Lidl Ireland from 2011 to 2013 in Belfast. He also gained experience in construction with LT McGuinness Ltd. in New Zealand for six months in 2014. Additionally, he worked as a Customer Experience Manager at Quotable for four months in 2016.