Charlotte Houldsworth
About Charlotte Houldsworth
Charlotte Houldsworth is a Customer Success Manager at Atom Learning, where she has worked since 2021. She has a diverse background in customer service and writing, with previous roles at Original Travel, Kuoni Travel UK, and various other organizations.
Current Role at Atom Learning
Charlotte Houldsworth has been serving as a Customer Success Manager at Atom Learning since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's educational technology solutions. Her responsibilities include managing client relationships, providing support, and facilitating training sessions to help users maximize the benefits of Atom Learning's offerings.
Previous Experience in Customer Service and Sales
Prior to her current position, Houldsworth held various roles in customer service and sales. She worked at Original Travel as a European Sales Consultant from 2018 to 2021, where she was responsible for sales strategies and client interactions. Earlier, she served as a Europe Service Consultant at the same company from 2017 to 2018. Her experience also includes positions as a Front Desk Receptionist at Vacanciel in France and as a Sales and Operations Intern at Original Travel in 2016.
Journalism and Writing Background
Houldsworth has a background in journalism, having worked as a Contributing Writer for The Tab from 2014 to 2015. She also contributed to a Student Newspaper during the same period. Additionally, she gained experience as a Freelance Journalist Assistant at Kuoni Travel UK for one month in 2015. These roles helped her develop strong writing and communication skills.
Educational Background
Charlotte Houldsworth studied at Newcastle University, where she earned a Bachelor of Arts (BA) degree in French and Classics from 2013 to 2017. Prior to that, she attended Glenalmond College, achieving A Levels in English, French, and Latin from 2007 to 2012. Her foundational education took place at Ardvreck Prep School from 2002 to 2007.
Early Career Experience
Houldsworth's early career included diverse roles that contributed to her professional development. She worked in housekeeping at The Green Hotel Golf & Leisure Resort for two months in 2012 and served as a Gap Student at Pembroke House School in Kenya for two months in 2013. These experiences provided her with insights into different work environments and customer service dynamics.