Katie Orton
About Katie Orton
Katie Orton is a Customer Success Manager at Atom Learning, where she has worked since 2020. She previously held various roles at Explore Learning, where she focused on improving educational outcomes and member engagement.
Work at Atom Learning
Katie Orton has been serving as a Customer Success Manager at Atom Learning since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's products and services. Her responsibilities include supporting clients throughout their journey, addressing any concerns, and fostering long-term relationships. Katie's proactive approach and strong communication skills contribute to her effectiveness in this position.
Previous Experience at Explore Learning
Katie Orton worked at Explore Learning from 2016 to 2020, holding the positions of Assistant Director and Center Director. During her tenure, she improved educational progress, member engagement, and retention. She also enhanced staff appraisal gradings and supported staff in achieving their professional goals. Her experience in these roles equipped her with valuable skills in customer engagement and team management.
Education and Expertise
Katie Orton studied at The University of Manchester, where she earned a First Class BSc(Hons) in Psychology from 2012 to 2015. This academic background provides her with a strong understanding of human behavior, which she applies in her customer success role. Her education complements her extensive experience in various roles, including HR generalist, marketing manager, and sales manager.
Skills and Professional Attributes
Katie Orton is known for her methodical and highly organized work style, with a strong focus on meeting deadlines. She values feedback for personal development and is recognized for her empathetic listening skills. Her persuasive and assertive abilities contribute to her effectiveness in team collaboration. Katie is a proactive problem-solver, employing a meticulous approach to her work, which enhances her ability to support clients and colleagues.