Sian Oliver Waters
About Sian Oliver Waters
Sian Oliver Waters is a Customer Success Manager at Atom Learning, specializing in integrating tutoring services into the company's EdTech offerings. With a strong background in customer service, recruitment, and training, she has a proven track record of meeting ambitious targets and transforming educational centers.
Work at Atom Learning
Sian Oliver Waters currently serves as a Customer Success Manager at Atom Learning, a role she has held since 2021. In this position, she focuses on integrating tutoring services into the company's core product offerings. Her work aims to enhance the user experience within the EdTech industry, ensuring that customers receive comprehensive support and resources.
Education and Expertise
Sian Oliver Waters has a solid educational background. She studied English Literature (British and Commonwealth) at the University of Sheffield, where she earned a 2.1 Bachelor of Arts (Hons) from 2013 to 2016. Prior to that, she attended Hanley Castle Sixth Form from 2011 to 2013. Her foundational education includes achieving GCSEs at Hanley Castle High School from 2006 to 2011.
Background in Customer Success
Before joining Atom Learning, Sian Oliver Waters accumulated significant experience in the education sector. She worked at Explore Learning, first as Centre Director from 2019 to 2021, where she successfully transformed a challenging centre by training a new management team and over 20 part-time tutors. Prior to that, she served as Assistant Director from 2016 to 2019, focusing on membership retention and growth.
Skills in Leadership and Communication
Sian Oliver Waters possesses strong leadership and communication skills, which have been instrumental in her career. She is known for meeting ambitious targets related to customer retention and growth. Her ability to reflect and analyze tasks contributes to her effectiveness in bringing clarity and ownership to projects, enhancing overall team performance.
Professional Development and Management
Sian Oliver Waters has a diverse skill set that includes recruitment, training and development, marketing and sales, and financial management. Throughout her career, she has maintained a consistent emphasis on customer service, ensuring that the needs of clients are met effectively and efficiently.