Kaisha Simmons
About Kaisha Simmons
Kaisha Simmons serves as the Director of Customer Success at Atomic, where she has worked since 2023. She has extensive experience in customer success management and strategy, having held various roles at Atomic and other organizations.
Work at Atomic
Kaisha Simmons has been serving as the Director of Customer Success at Atomic since 2023. In this role, she leads a team of six Customer Success Managers, overseeing the success of over 25 enterprise-level clients, including Fortune 500 companies. Prior to her current position, she held various roles at Atomic, including Senior Customer Success Manager and Customer Success Strategy & Operations Manager. She has been instrumental in developing and executing customer success strategies that have consistently exceeded performance goals. Additionally, she has been involved in Atomic's Women's Resource Group as Co-President since 2022.
Education and Expertise
Kaisha Simmons earned her Master of Business Administration (MBA) from the University of Utah's David Eccles School of Business, where she focused on Marketing Strategy, Business Analytics, and Consulting from 2019 to 2021. She also holds a Bachelor of Science degree in Home and Family Living from Brigham Young University. Her educational background supports her expertise in customer success, data analysis, and strategic operations.
Background
Before joining Atomic, Kaisha Simmons gained experience in various roles across different organizations. She worked as an Associate Client Engagement Manager at AtlasRTX for one month in 2021 and served as a Customer Success Manager there for three months. Her previous roles also include working as a Product Manager Analytics Consultant at Pluralsight and as a Marketing Manager at Mad Dog Cycles. She has experience in consulting through her positions at Utah MBA Consulting Group, where she held roles such as Associate Consultant and Vice President of Operations.
Achievements
Kaisha Simmons has a proven track record in customer success, with notable achievements including implementing new processes and tools at Atomic that resulted in a 98% customer retention rate. She has developed customer success strategies that have driven business success and analyzed customer data to identify trends, providing insights to improve product features and customer experience. Her leadership has contributed to outstanding results in customer retention, satisfaction, and revenue growth.