Nichole W.
About Nichole W.
Nichole W. is a Customer Success Manager at Atomic, with a background in product marketing and account development. She has held various roles in notable companies, including Microsoft and Nintex, and holds a Master's degree in Sociology and a Bachelor's degree in Political Science from Stanford University.
Current Role at Atomic
Nichole W. serves as a Customer Success Manager at Atomic since 2021. In this role, she focuses on enhancing customer experiences and fostering strong relationships with clients. Her approach emphasizes customer-centric strategies, which aim to improve satisfaction and engagement. Nichole's work involves implementing effective onboarding processes and account planning to drive customer success.
Previous Experience in Customer Success and Product Management
Before joining Atomic, Nichole held several positions that contributed to her expertise in customer success and product management. She worked as a Senior Product Manager at SquadLocker from 2020 to 2021 and as a Product Marketing Manager at GDT - General Datatech from 2018 to 2019. Additionally, she has experience as a Senior Partner Engagement Manager and Senior Marketing Consultant at JeffreyM Consulting, where she developed skills in partner development and account planning.
Education and Expertise
Nichole W. earned a Master's degree in Sociology and a Bachelor's degree in Political Science from Stanford University. Her academic background provides a foundation for her professional expertise in customer success, product marketing, and cross-functional leadership. She possesses knowledge in various areas, including voice of the customer (VOC), sales enablement, and high-impact customer experience activities.
Achievements in Customer Success
Nichole has demonstrated significant achievements in her career, notably increasing the net promoter score by 30% through strategic onboarding and account planning initiatives. Her unique approach to customer success involves curating exceptional experiences and building deeper relationships with customers, which has contributed to her effectiveness in the role.
Personal Interests and Professional Influence
Nichole has a personal interest in equity and cultural diversity, which informs her professional approach to customer success and product marketing. This interest influences her strategies and recommendations, allowing her to engage with diverse customer needs and perspectives effectively.