Kaisha Simmons
About Kaisha Simmons
Kaisha Simmons serves as the Director of Customer Success at Atomic, where she has implemented strategies that achieved a 98% customer retention rate. She also contributes as a Panel Advisory Member at Stagebase and Co-President of Atomic's Women's Resource Group.
Current Role at Atomic
Kaisha Simmons serves as the Director (Head) of Customer Success at Atomic, a position she has held since 2023. In this role, she leads a team of Customer Success Managers, overseeing the success of over 25 enterprise-level clients, including Fortune 500 companies. She is responsible for developing and executing customer success strategies that consistently exceed performance goals. Additionally, she is the Co-President of Atomic's Women's Resource Group, a role she has held since 2022.
Previous Experience at Atomic
Before her current role, Kaisha Simmons held several positions at Atomic. She worked as a Senior Customer Success Manager for five months and as a Customer Success Strategy & Operations Manager for ten months, both in 2022. During her tenure, she implemented new processes and tools that resulted in a 98% customer retention rate, showcasing her ability to drive customer satisfaction and retention.
Professional Background
Kaisha Simmons has a diverse professional background in customer success and consulting. She previously worked at AtlasRTX as a Customer Success Manager and Associate Client Engagement Manager in 2021. Additionally, she held various roles at Utah MBA Consulting Group, including Vice President of Operations and Associate Consultant, where she focused on competitive analysis and marketing data analysis. Her experience also includes a role as a Product Manager Analytics Consultant at Pluralsight.
Education and Expertise
Kaisha Simmons holds a Bachelor of Science in Home and Family Living from Brigham Young University. She furthered her education by obtaining a Master of Business Administration (MBA) from the University of Utah - David Eccles School of Business, where she studied Marketing Strategy, Business Analytics, and Consulting. Her academic background supports her expertise in customer success, data analysis, and strategic planning.
Achievements in Customer Success
Kaisha Simmons has a proven track record in customer success, evidenced by her ability to analyze customer data to identify trends and provide insights that improve product features and customer experience. She has developed and executed customer success strategies that have consistently driven business success and revenue growth. Her leadership in overseeing customer success initiatives has contributed to high levels of client satisfaction and retention.