Nichole W.
About Nichole W.
Nichole W. is a Customer Success Manager with a strong background in product marketing and account development. She has held various roles across multiple companies, demonstrating expertise in customer-centric strategies and a commitment to equity and cultural diversity.
Work at Atomic
Nichole W. has been serving as a Customer Success Manager at Atomic since 2021. In this role, she focuses on enhancing customer experiences and ensuring satisfaction through effective onboarding and account planning strategies. Her tenure at Atomic has allowed her to leverage her extensive background in customer success and product marketing to build strong relationships with clients.
Previous Experience in Customer Success and Product Marketing
Before joining Atomic, Nichole W. held various positions that contributed to her expertise in customer success and product marketing. She worked at Excentus as Manager Account Development from 2015 to 2017, and later at GDT - General Datatech as Product Marketing Manager for seven months in 2018. Additionally, she served as Sr. Partner Engagement Manager at JeffreyM Consulting from 2019 to 2020 and as Sr. Product Manager at SquadLocker from 2020 to 2021.
Education and Expertise
Nichole W. earned a Master's degree in Sociology and a Bachelor's degree in Political Science from Stanford University. Her educational background has equipped her with a strong foundation in understanding social dynamics and political structures, which she applies in her professional roles. She possesses expertise in various areas including voice of the customer (VOC), customer success leadership, messaging, and sales enablement.
Background in Marketing and Sales
Nichole W. has a diverse background in marketing and sales, having worked at notable companies such as Nintex and Microsoft. At Nintex, she was a Product Marketing Manager from 2011 to 2015, and at Microsoft, she served as a Sales Desk Associate/Sales Proposal Lead for one year. These roles contributed to her understanding of market dynamics and customer engagement strategies.
Achievements in Customer Success
Throughout her career, Nichole W. has demonstrated a commitment to improving customer satisfaction. She increased the net promoter score by 30% through effective onboarding and account planning strategies. Her unique approach to customer success emphasizes creating exceptional customer-centric experiences and fostering deeper relationships with clients.