Linsy Goodson
About Linsy Goodson
Linsy Goodson serves as the CEO and Managing Partner at AtPoint, where she has successfully led significant expansions and implemented innovative strategies to improve workforce efficiency and revenue.
Work at AtPoint
Linsy Goodson has served as the CEO and Managing Partner at AtPoint since 2019. Under her leadership, the company has expanded its operations, including the establishment of a second location in Jamaica, which doubled the workforce capacity. Goodson has focused on compliance with local regulations while enhancing operational efficiency. She has also introduced innovative technologies, such as AI for call monitoring, which contributed to significant sales growth and improved customer satisfaction metrics.
Education and Expertise
Linsy Goodson holds a Bachelor's degree in Business Administration and Management from Texas A&M University, which she completed in 2001. Additionally, she earned a Doctor of Law (J.D.) from South Texas College of Law Houston, studying from 2002 to 2005. Her educational background provides a solid foundation for her roles in management and legal compliance, equipping her with the skills necessary for strategic decision-making in business operations.
Achievements in Workforce Management
Goodson has implemented results-based compensation strategies that have led to a turnover rate of less than 5%, which is significantly lower than industry averages in both the US and Jamaica. She has also reduced the training-to-floor timeframe by 67% through the use of innovative training technology, which has improved agent readiness and overall operational efficiency.
Revenue Growth Initiatives
Linsy Goodson has successfully renegotiated vendor contracts, resulting in a 150% increase in top-line revenue and a 15-20% improvement in profit margins. Her strategic focus on financial performance and vendor relationships has contributed to the overall growth and sustainability of AtPoint.
Technological Innovations
Goodson has been instrumental in implementing AI technology for call monitoring at AtPoint. This initiative has led to a sales increase of up to 201% and improved net promoter scores, demonstrating her commitment to leveraging technology for business growth and customer satisfaction.