Kerstin Madaus
About Kerstin Madaus
Kerstin Madaus is a Sales Support Representative Int. at AtriCure, Inc. in Amsterdam, where she has worked since 2018. She has a background in nursing and extensive experience in customer service and sales support roles across various companies.
Work at AtriCure
Kerstin Madaus has been employed at AtriCure, Inc. as a Sales Support Representative Int. since 2018. Her role is based in Amsterdam, where she has contributed for six years. In her position, she manages the sales representative trunk stock program, ensuring that quarterly reconciliations and compliance reporting are completed accurately. She also coordinates all customer agreements, including Loaner Agreements, Evaluation Agreements, and Price Agreements, working closely with sales representatives and the Sales Support Manager. Additionally, she tracks approvals for special offers and promotions, ensuring that all necessary documentation is in place.
Education and Expertise
Kerstin Madaus studied at PKM Muensterlingen in Switzerland, where she focused on General and Psychiatric Nursing. She completed her studies and achieved the status of registered nurse from 1989 to 1992. This educational background provides her with a strong foundation in healthcare, which complements her current role in sales support within the medical device industry.
Previous Work Experience
Before joining AtriCure, Kerstin Madaus worked at Bioventus as a Customer Care Reimbursement Representative in Germany from 2016 to 2018. Prior to that, she held the position of Customer Service Representative at InVue for one year in Noord Holland, Netherlands, from 2011 to 2012. Her earlier experience includes four years as a Senior Customer Service Representative B2B at AlignTechnology, from 2007 to 2011. This diverse background in customer service roles has equipped her with skills relevant to her current position.
Sales Support Responsibilities
In her role as a Sales Support Representative Int. at AtriCure, Kerstin Madaus develops customized reports as defined by sales and management to support strategic decision-making. She coordinates new product releases, facilitating communication and logistics between sales teams and hospital contacts. Her responsibilities include ensuring that all customer agreements are managed effectively and that sales representatives have the necessary support to meet their goals.