Katelyn Mercurio
About Katelyn Mercurio
Katelyn Mercurio is an Engagement Manager at Atrium, specializing in client relationships and project management within the SaaS/Cloud Based Software Industry. With over 8 years of experience and multiple Salesforce certifications, she has a strong background in managing multi-scale projects and client training.
Work at Atrium
Katelyn Mercurio currently serves as the Engagement Manager for Elevate (Managed Services) at Atrium, a position she has held since 2024. In this role, she focuses on cultivating client relationships and ensuring organizational perseverance in project management. Prior to her current role, she worked as the Customer Engagement Lead for Elevate (Managed Services) at Atrium from 2022 to 2024. Her experience at Atrium emphasizes her commitment to client success and effective project management.
Education and Expertise
Katelyn Mercurio holds a Bachelor of Science degree in Hospitality Management from San Francisco State University. Her educational background in hospitality complements her extensive experience in client success and relationship management. She possesses five Salesforce certifications, which highlight her expertise in Salesforce administration and customer service. Her skills include strategic and tactical project management, change management, and business operations.
Background
Katelyn Mercurio has over 8 years of experience in the SaaS and Cloud-Based Software Industry, where she has managed multi-scale projects. Her career began in the hospitality sector, where she worked as an Assistant Front Office Manager at Omni Hotels from 2012 to 2014. She transitioned to roles focused on client success, including positions at TrustYou and Appirio, where she developed her skills in client engagement and account management.
Previous Work Experience
Before her current role at Atrium, Katelyn Mercurio held various positions that contributed to her expertise in client management. At TrustYou, she served as Director of Key Account Management for the Americas from 2017 to 2018, and as Key Account Manager from 2016 to 2017. She also worked as a Client Success Manager at TrustYou from 2015 to 2016. Additionally, she was a Project Manager at Coastal Cloud from 2021 to 2022 and held roles at Appirio, including Senior Client Engagement Manager from 2019 to 2021.
Skills and Specializations
Katelyn Mercurio specializes in cultivating client relationships and has a strong focus on project management. Her skills include structured rollouts and client training, both virtually and in person. She is experienced in public speaking and strategic sales, with an emphasis on revenue optimization. Her background in hotel management enhances her capabilities in client success and relationship management, allowing her to effectively navigate complex client needs.