Mike Carlino
About Mike Carlino
Mike Carlino serves as the Executive Vice President of Technical Services at AtScale, where he has worked since 2019. With a background in customer operations and technical support, he has held leadership roles at companies such as Motorola, Sonos, and Nortel/Bay Networks.
Current Role at AtScale
Mike Carlino serves as the Executive Vice President of Technical Services at AtScale, a position he has held since 2019. In this role, he oversees various functions, including Customer Success Management and Training and Enablement programs. His leadership focuses on enhancing customer experiences and ensuring the effectiveness of technical services within the organization. Based in the Greater Boston Area, he continues to contribute to the company's growth and operational excellence.
Previous Experience at Sonos, Inc.
Prior to his current position, Mike Carlino worked at Sonos, Inc. as the Senior Director of Worldwide Customer Care from 2008 to 2019. During his 11-year tenure, he was responsible for Program and Process Management within the Technical Services division. His role involved overseeing customer care strategies and improving service delivery, which contributed to the overall customer satisfaction and operational efficiency at Sonos.
Career Background in Customer Operations
Mike Carlino has a diverse background in customer operations, having held significant roles at various companies. He served as the Director of Customer Operations at Motorola from 2004 to 2008, where he managed customer service initiatives. Prior to that, he was the Vice President of Customer Service and Operations at Quantum Bridge Communications from 1999 to 2004. His early career included positions at Nortel/Bay Networks and Wellfleet Communications, where he developed his expertise in technical support and customer service.
Education and Academic Background
Mike Carlino earned a Bachelor of Science in Computer Science with a focus on Mathematics from Stonehill College, completing his studies from 1984 to 1988. This educational foundation provided him with the technical knowledge and analytical skills essential for his career in technical services and customer operations.
Leadership Experience in Technical Services
Throughout his career, Mike Carlino has held leadership positions in several organizations, including Sonos, Motorola, and Nortel/Bay Networks. He has extensive experience in managing and leading teams in Solution Engineering, Professional Services, and Technical Support. His ability to drive team performance and enhance service delivery has been a consistent theme in his professional journey.