Ngoc N.
About Ngoc N.
Director of Knowledge Management at Audible. Also served as director of knowledge management in the legal industry. Former practicing attorney committed to developing human-centered and innovative strategies in KM and customer experience. Possesses over fifteen years of combined experience in knowledge management, customer service, law, program management, startup, nonprofit, fundraising, operations and administration with demonstrated capacity to help companies and organizations reach bottom-line results. Has a proven track record of leading teams and initiatives to success. Solid history of achieving goals and milestones within time and budget requirements. Interested in all things tech, AI, knowledge management, project management, agile methodology, design thinking, social enterprises, start-up companies, new money systems, indigenous rights and ceremonies, human rights, anti-poverty initiatives, women and children's rights, restorative justice, and infusing heart into the customer experience landscape, one customer at a time.