Brandon J.
About Brandon J.
Brandon J. is a Customer Support Analyst with extensive experience in technical solutions and project management, currently working at Augury. He has a background in predictive maintenance solutions, AI technologies, and cross-functional collaboration, having held various roles in companies such as Siemens and the San Diego Padres.
Work at Augury
Brandon J. currently serves as a Customer Support Analyst at Augury, a position he has held since 2023. Previously, he worked as a Technical Solutions Engineer from 2021 to 2023, where he was involved in pioneering predictive maintenance solutions for industrial machinery. Additionally, he took on the role of Project Manager from 2022 to 2024, focusing on enhancing asset reliability through AI integration. His work emphasizes fostering cross-functional collaborations to address complex challenges.
Previous Experience at Siemens
Brandon J. worked at Siemens as a Service Specialist from 2016 to 2019 in San Diego, California. During his three years in this role, he contributed to service operations, ensuring customer satisfaction and operational efficiency. His experience at Siemens provided him with a solid foundation in customer service and technical support.
Education and Expertise
Brandon J. studied at MiraCosta College from 2008 to 2012, completing a four-year program. He also attended General Assembly from 2014 to 2015, where he achieved a certification in Front-End Development. His educational background supports his expertise in AI technologies and customer-centric solutions.
Background in Quality Assurance and Management
Brandon J. has experience in quality assurance and project management, having worked as a Quality Assurance Specialist at FreshForm for one month in 2014. He also held the position of Studio / Traffic Manager at FreshForm from 2014 to 2015. His diverse background includes roles that require attention to detail and effective management skills.
Military Service at SAIC
Brandon J. served as a Field Service Representative (FSR) at SAIC from 2009 to 2013 in Helmand Province, Afghanistan. His four years of military service contributed to his technical skills and ability to operate in high-pressure environments, enhancing his problem-solving capabilities.