Jay Long
About Jay Long
Jay Long is an Enterprise Customer Success Manager at Augury, where he focuses on aligning product roadmaps with customer feedback to improve satisfaction. He has over 10 years of experience in digital marketing and client success, having previously worked at OpenText and HP Autonomy.
Current Role at Augury
Jay Long serves as the Enterprise Customer Success Manager at Augury, a position he has held since 2021. Based in the San Francisco Bay Area, he focuses on enhancing customer satisfaction by aligning product roadmaps with customer feedback. His role involves working cross-functionally to translate business needs into new customer solutions, ensuring that clients receive the support they require for long-term success.
Previous Experience at OpenText
Before joining Augury, Jay Long worked at OpenText as a Senior Client Success Manager from 2016 to 2021 in San Mateo, CA. In this role, he specialized in aligning product roadmaps with customer feedback, enhancing overall customer satisfaction. His experience at OpenText contributed to his expertise in client success and relationship management.
Career Background at HP Autonomy
Jay Long held the position of Client Director at HP Autonomy from 2008 to 2016. During his eight years in this role, he developed skills in client management and strategic relationship building, which have been instrumental in his subsequent positions. His tenure at HP Autonomy provided him with a solid foundation in understanding customer needs and delivering effective solutions.
Educational Background
Jay Long has a diverse educational background. He earned a Master of Science in Human Resources (MSHR) from Loyola University Chicago. Additionally, he studied at National Taiwan University, where he obtained a Bachelor of Science in Psychology. He also holds a Master of Science in e-Commerce Technology (MSECT) from DePaul University. This educational foundation supports his expertise in client success and relationship management.
Mentorship and Leadership
In his current role at Augury, Jay Long acts as a mentor and guide for new hires. He utilizes his extensive experience to lead SaaS-based teams, fostering high performance and confidence among team members. His commitment to mentorship reflects his dedication to developing talent within the organization and ensuring long-term customer retention and advocacy.