John Mc Entee
About John Mc Entee
John Mc Entee is a seasoned US Field Service Manager with over 25 years of experience in technical and customer support. He has held various roles in field service engineering and management across multiple companies, currently serving at Augury since 2023.
Current Role at Augury
John Mc Entee serves as the US Field Service Manager at Augury since 2023. In this role, he operates remotely and focuses on delivering high-quality service to customers. He collaborates closely with sales and customer success teams to address customer needs and concerns effectively. His responsibilities include managing resources such as inventory, equipment, and vehicles, ensuring the field service team is well-equipped to provide outstanding service.
Professional Experience
John Mc Entee has over 25 years of experience in technical and customer support, with a significant focus on field service engineering. Prior to his current position at Augury, he held various roles including Field Service Engineer at Videojet, Thwing-Albert Instrument Company, and Ametek Taylor Hobson Ltd. He also served as Service Manager at Aerzen USA and Engineering and Support Manager at Agilent Technologies. His diverse background contributes to his expertise in managing field service operations.
Education and Training
John Mc Entee's educational background includes extensive training in electrical and electronics maintenance. He studied at the US Navy Technical Core School, achieving a focus in Electrical/Electronics Maintenance and Repair Technology in 1997. Additionally, he completed specialized training in the Phalanx Mk15 1B CIWS Weapon System at US Navy C School. His foundational training in basic seamanship and military skills was obtained at US Navy Recruit Training.
Skills and Competencies
John Mc Entee possesses strong management skills that facilitate effective handling of critical care situations. He emphasizes prompt and professional service delivery, ensuring customer satisfaction. His analytical abilities allow him to provide regular reports on team performance, focusing on key metrics such as service response time and team productivity. His technical expertise supports his commitment to excellent customer service.
Previous Employment History
Before joining Augury, John Mc Entee held several positions in the field service sector. He worked as a Field Service Engineer at Videojet from 2002 to 2008 and at Thwing-Albert Instrument Company from 2010 to 2011. He also served at Sony DADC as a Production Technician from 2009 to 2010 and at Agilent Technologies as Engineering and Support Manager from 2016 to 2019. His career includes a tenure at Aerzen USA as Service Manager from 2019 to 2021.