Omer S.
About Omer S.
Omer S. is a Services & Customer Success Operations Manager with extensive experience in customer success and operations across various technology companies. He has held key roles at Glassbox and Augury, where he focused on integrating data for executive teams and enhancing customer outcomes.
Current Role at Augury
Omer S. serves as the Services & Customer Success Operations Manager at Augury, a position he has held since 2021. In this role, he focuses on enhancing customer success operations and ensuring effective service delivery. His responsibilities include developing strategies to improve customer outcomes and supporting the overall customer journey.
Previous Experience at Glassbox
Omer S. worked at Glassbox in various capacities from 2019 to 2021. Initially, he served as a Customer Success Manager, where he designed and evolved Catalyst automations aimed at improving customer retention and outcomes. He later transitioned to the role of Customer Success Operations Manager, coordinating with business stakeholders to integrate data for the Executive Team and Revenue Operations.
Background in Information Security
Omer S. has experience as an Information Security Consultant at We Ankor from 2015 to 2016 in Israel. In this role, he contributed to the design and development of solutions for key customer success initiatives, leveraging his knowledge in information security to support organizational goals.
Experience at Hewlett Packard Enterprise
Omer S. worked as a System Administrator at Hewlett Packard Enterprise from 2014 to 2015. During his tenure, he implemented and managed processes and workflows related to the Catalyst platform, which aimed to enhance customer success activities.
Technical Leadership at Glassbox
From 2016 to 2019, Omer S. held the position of North America Technical Lead at Glassbox. In this role, he was responsible for overseeing technical operations and ensuring the successful implementation of customer success strategies across the region.