Ron Gabay
About Ron Gabay
Ron Gabay serves as the Director of Customer Journey at Augury, bringing extensive experience in design, innovation, and business strategy from various roles in startups and corporate environments. His background includes positions at notable organizations such as the Center for Creative Leadership and Joy Ventures, as well as academic contributions as a lecturer in design thinking and innovation.
Current Role at Augury
Ron Gabay serves as the Director Customer Journey at Augury, a position he has held since 2022. In this role, he focuses on enhancing customer experiences and ensuring that the customer journey aligns with the company's strategic objectives. His responsibilities include analyzing customer interactions and developing strategies to improve satisfaction and engagement.
Previous Experience at Center for Creative Leadership
From 2017 to 2020, Ron Gabay worked at the Center for Creative Leadership as an Innovation & Design Thinking Expert. During his three years there, he contributed to the development of innovative leadership programs and initiatives, leveraging design thinking methodologies to foster creativity and strategic thinking among leaders.
Educational Background
Ron Gabay holds a Bachelor's degree in Industrial Design from Humber College, which he completed from 2008 to 2012. He also earned a Master of Business Administration (M.B.A.) from HHL Leipzig Graduate School of Management between 2016 and 2018. His educational background combines design principles with business acumen, informing his professional approach.
Experience in Design and Innovation Consulting
Ron Gabay has extensive experience in design and innovation consulting. He worked as an Innovation Consultant at Whiteboard Service Design Thinking from 2015 to 2016 and served as a Strategic Advisor at Joy Ventures in 2019. His roles involved advising on strategic initiatives and applying design thinking to solve complex problems.
Global Perspective and Teaching Roles
Ron Gabay has a global perspective on business and design, having worked in various international settings, including Germany, the United Kingdom, and Israel. He has also held guest lecturer positions at institutions such as the University of the Arts London and AMD Akademie Mode & Design, where he taught courses on design thinking and innovation.