Samantha Isin
About Samantha Isin
Samantha Isin is a Community Manager at Augury, where she enhances online community engagement and integrates it into company initiatives. She holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Brigham Young University - Idaho and has diverse experience in customer advocacy and community management.
Work at Augury
Samantha Isin currently serves as the Community Manager at Augury, a position she has held since 2022. In this role, she works cross-functionally to integrate the online community into various company initiatives, enhancing engagement and adoption. She acts as the internal voice of the community during discussions and decision-making processes, ensuring that community feedback is considered. Additionally, she facilitates live connection opportunities for community members and leverages data from the online community to provide insights into customer behaviors and the effectiveness of initiatives.
Education and Expertise
Samantha Isin earned her Bachelor's degree in Public Relations, Advertising, and Applied Communication from Brigham Young University - Idaho. She attended the university from 2015 to 2020, completing her studies over a five-year period. This educational background has equipped her with the skills necessary for effective communication and community management.
Previous Work Experience
Before her current role at Augury, Samantha held several positions that contributed to her expertise in community management and customer advocacy. She worked as a Customer Advocacy Specialist at Augury for eight months in 2022. Prior to that, she was a Customer Content and Community Intern at Workfront in 2019. She also served as a Teachers Assistant at Brigham Young University - Idaho from 2018 to 2020 and as a Billing and Collections Specialist at Phoenix Radiology Pllc in 2019.
Roles at Melaleuca: The Wellness Company
At Melaleuca: The Wellness Company, Samantha held multiple roles, including Project Management Specialist from 2020 to 2022 and Management Trainee in 2020. In her capacity as Project Management Specialist, she developed and executed processes to capture quotes, statistics, and wins from the community for use by marketing, sales, and customer success teams. These experiences contributed to her understanding of community dynamics and customer engagement.
Early Career at Bingham County Chiropractic
Samantha began her career at Bingham County Chiropractic, where she worked as a Secretary from 2011 to 2015 and as a Public Relations Specialist from 2018 to 2019. These roles provided her with foundational experience in administrative support and public relations, which have been beneficial in her subsequent positions in community management.