Kiley Westerberg
About Kiley Westerberg
Kiley Westerberg is a Customer Success Manager at August Health, where she has worked since 2022. She has a diverse background in customer success, business development, and community management across various organizations, including WeWork and Gainsight.
Work at August Health
Kiley Westerberg has been serving as a Customer Success Manager at August Health since 2022. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include managing customer relationships and providing support to optimize the use of August Health's services.
Previous Experience in Customer Success and Management
Prior to her current position, Kiley Westerberg held various roles that contributed to her expertise in customer success and management. She worked at Gainsight as an Account Executive from 2021 to 2022, where she focused on client engagement. At WeWork, she served in multiple capacities, including Community Associate, Community Lead, and Leasing Manager, from 2018 to 2021, gaining experience in sales, account management, and operations.
Education and Expertise
Kiley Westerberg holds a Master of Arts (M.A.) in Management from the Drucker School of Management. She also earned a Bachelor of Science (B.S.) in Business Administration from the University of California, Riverside. Her academic background supports her expertise in streamlining workflows in senior living through technology solutions and providing business intelligence to C-Suite leadership.
Background in Communications and Community Outreach
Kiley Westerberg began her career as a Digital and Communications Coordinator at American Jewish University from 2015 to 2018. She also worked with LA STAGE Alliance as a Community Outreach & Events coordinator for four months in 2015. These roles helped her develop skills in communication and community engagement.
Experience in Senior Living Operations
Kiley Westerberg has a strong focus on the senior living industry, where she has experience in improving care and increasing staff satisfaction. Her work involves leveraging technology solutions to enhance workflows, contributing to better operational outcomes in senior living settings.