Rudi J.
About Rudi J.
Rudi J. is a Customer Support Manager at August Health, known for fostering customer success through effective collaboration. With a background in web development and extensive experience in customer relations, Rudi has built a reputation for driving results and maintaining strong customer connections.
Work at August Health
Rudi J. serves as the Customer Support Manager at August Health, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and driving success through effective support strategies. His responsibilities include managing customer inquiries, resolving issues, and fostering a collaborative environment to ensure that customers meet their product goals.
Education and Expertise
Rudi J. studied Web Development at Kenzie Academy in 2021 for six months, gaining foundational skills in technology and software development. He also earned an Associate's degree from Macomb Community College, which provided him with a broad educational background. His expertise in customer support and success is complemented by his technical knowledge from his studies.
Background
Before joining August Health, Rudi J. worked at Clarent, previously known as Bateau, as a Customer Success Manager from 2021 to 2024. His experience in this role involved driving customer success through cross-functional collaboration. Additionally, he has held various positions at Amazon, including Field Transportation Lead and Transportation Associate, where he developed skills in team management and operational efficiency.
Achievements
Rudi J. is recognized within August Health for his ability to drive customer success and is often referred to as the 'Glue' of the team. His reputation stems from his commitment to building strong customer relationships and ensuring accountability among both internal and external teams. He employs proactive communication and strategic account management to achieve these goals.
Previous Roles and Contributions
Rudi J. has a diverse professional background that includes a role as a Software Engineering Coach at Kenzie Academy for two months in 2021. His experience at Amazon spanned several years, where he worked as a Transportation Associate for three years before becoming a Field Transportation Lead for three months. These roles contributed to his understanding of logistics and customer service.