Anton Shmigol
About Anton Shmigol
Anton Shmigol is a SaaSOps Engineer at Aurea Software with a background in software support and IT consultation.
Current Position at Aurea Software
Anton Shmigol currently works as a SaaSOps Engineer at Aurea Software. He has held this position since 2019. In this role, he manages the deployment, upgrade, and testing of over 600 customer instances across various regions. He collaborates closely with engineering, QA, and support teams to ensure the uptime and reliability of multi-tenant AWS infrastructure.
Previous Role at Aurea Software
Before becoming a SaaSOps Engineer, Anton Shmigol worked at Aurea Software as an L1 support engineer from 2018 to 2020. During this period, he was responsible for assisting with technical support and troubleshooting issues reported by clients. His duties included handling customer queries through different communication channels, providing timely solutions, and ensuring customer satisfaction.
Experience at PETROLESPORT
Anton Shmigol served as a Software Support/Site and Servers Availability Engineer at PETROLESPORT from 2015 to 2018. In this role, he provided consultation and training on electronic document circulation programs to both employees and customers. He assisted port staff with IT-related issues and developed comprehensive user instructions to facilitate ease of use. His role was crucial in maintaining the availability and performance of servers and sites within the organization.
Educational Background
Anton Shmigol obtained his Bachelor's degree in Computer Science from Admiral Makarov State University of Maritime and Inland Shipping, where he studied from 2009 to 2014. This educational background provided him with a solid foundation in computer science principles and practices, which he has applied throughout his professional career.
Technical Support Experience at NevaLink
Anton Shmigol has notable experience in technical support from his time at NevaLink. He handled technical support interactions through various channels such as telephone, email, and chat. Acting as a liaison between customers and the organization, he played a crucial role in resolving conflicts and technical issues efficiently. This experience has honed his skills in customer service and technical troubleshooting.