Babar K.
About Babar K.
Babar K. is the Vice President of Technical Operations at Aurea Software with extensive experience in SaaS operations and technical support.
Title: Vice President Of Technical Operations
Babar K. is currently serving as the Vice President of Technical Operations at Aurea Software, a position he has held since 2022. In this role, he oversees the technical operations of the company, focusing on optimizing operational processes and improving service delivery. His background in managing software delivery and ensuring customer satisfaction in cloud-based services aligns with the key responsibilities of this position.
Career at Aurea Software
Babar K. has an extensive career with Aurea Software, holding various leadership roles. Before becoming Vice President of Technical Operations in 2022, he served as Director of Customer Support and Success from 2018 to 2022, where he helped drive customer satisfaction and support outcomes. Prior to that, he managed the Support and Success team as Manager from 2017 to 2018. His journey within Aurea Software demonstrates a consistent progression through critical customer-facing and support roles.
Previous Experience in Technical Leadership
Before joining Aurea Software, Babar K. held significant technical leadership roles across different companies. At Exinda Networks in 2017, he worked in Toronto, Ontario, as a Senior Technical Team Lead for 9 months, where he managed technical issue escalations. He also served as a Technical Support Supervisor at Switch Incorporated in Edmonton, AB, from 2014 to 2016, enhancing team KPIs and improving technical support efficiency.
Experience at Meezan Bank Limited
Babar K. worked at Meezan Bank Limited in various technical support roles from 2004 to 2014. His positions included Assistant Vice President (Support) for 8 years, Regional Manager (Support) for 9 months, and Technical Support Engineer for 1 year. Based in Pakistan, his work involved managing regional support and technical issues, contributing to the bank's overall operations and customer service capabilities.
Education and Certifications
Babar K. studied Computer Science at the University of Peshawar, earning an MSc. from 2002 to 2004. He also attended Corvit Institute, obtaining MCSE certifications in 2000 & 2003 and completing the CCNA Training Program in 2004. These qualifications underpin his technical expertise and knowledge base, supporting his extensive career in SaaS operations and technical support leadership.