Mohammad Mir
About Mohammad Mir
Mohammad Mir is a Manager Technician Support at Aurea Software and Senior Global Customer Support and Technical Project Manager at Bramerz, with extensive experience in technical project management and customer support across various industries.
Title
Mohammad Mir holds the position of Manager Technician Support at Aurea Software. He is also serving as Senior Global Customer Support and Technical Project Manager at Bramerz, based in Lahore, Punjab, Pakistan.
Current Roles at Aurea Software and Bramerz
Since 2017, Mohammad Mir has been working at Aurea Software in Austin, Texas, United States, as the Manager Technician Support. Simultaneously, he has been with Bramerz in Lahore, Punjab, Pakistan, since 2015, functioning as the Senior Global Customer Support and Technical Project Manager. At Bramerz, he oversees multiple technical projects and provides superior customer support.
Previous Work Experience
Mohammad Mir has an extensive background in management and technical support. He worked at Shopistan.pk in Lahore, Punjab, Pakistan, as a Senior Technical Project Manager from 2014 to 2015. Prior to that, he was at E-business International Inc in Princeton, New Jersey, United States, serving as a Senior Project Manager from 2013 to 2014. From 2010 to 2013, he took on the role of Senior Manager Sales and Marketing at Unze London in Stratford-upon-Avon, Warwickshire, United Kingdom. His career began at Premierlinx Bpo, managing business development and customer support from 2009 to 2010.
Education and Expertise
Mohammad Mir earned his Master of Business Administration in Marketing and Management from Universitas Iba Palembang, completing his studies between 2008 and 2010. He also holds a Master's in Computer Science and Software Engineering from Al-Khair University, completed between 1998 and 2000. Additionally, he achieved another Master of Business Administration in Computer Science over a decade-long period from 1980 to 1990.
Technical Abilities and Roles
Mohammad Mir has demonstrated expertise in agile and scrum-based continuous development and gap analysis to improve productivity. His responsibilities include managing cloud/hosted/on-premise customer support functions, handling live instance setup, upgrading, licensing, and meeting source code requirements. He also collaborates across multiple departments such as Tech Support, Finance, Order Management, and Sales to address customer needs effectively.