Nadezhda Sitnikova
About Nadezhda Sitnikova
Nadezhda Sitnikova is a Customer Success Manager at Aurea Software with a background in customer support and engineering.
Title
Nadezhda Sitnikova is currently a Customer Success Manager at Aurea Software. She has held this position since 2020, working remotely.
Previous Roles at Aurea Software
Before becoming a Customer Success Manager, Nadezhda Sitnikova worked as a Customer Support Engineer at Aurea Software from 2018 to 2019. In this role, she gained significant experience in customer support operations, working remotely.
Experience at Haulmont
Nadezhda Sitnikova worked at Haulmont as a Support Engineer from 2013 to 2018. Over five years, she honed her technical support skills, handling various customer issues and providing effective solutions.
Education and Expertise
Nadezhda Sitnikova holds a Master’s degree in Applied Mathematics and Computer Science, earned from Samara University between 2014 and 2016. She also completed her Bachelor's degree in the same field at Samara University from 2010 to 2014. Her educational background has equipped her with strong analytical and technical skills.
Customer Success Initiatives
In her role as Customer Success Manager, Nadezhda Sitnikova implemented a strategic plan to enhance customer satisfaction and value realization. She specializes in optimizing customer support case priorities to align with customer goals and proactively provides customers with the necessary information to ensure product success.