Shyam S Nair
About Shyam S Nair
Shyam S Nair is the Platinum Experience Manager at Aurea Software with extensive experience in customer relationship management and service escalation.
Title at Aurea Software
Shyam S Nair has been serving as the Platinum Experience Manager at Aurea Software since 2014. In this role, he focuses on managing elite customer relationships, emphasizing service and escalation management. Shyam ensures strict adherence to Service Level Agreements (SLAs) and conducts comprehensive weekly and monthly performance reviews.
Previous Roles at Sabre Airline Solutions
Before joining Aurea Software, Shyam S Nair worked at Sabre Airline Solutions. From 2013 to 2014, he served as a Customer Support Partner and Customer Support Manager in Abu Dhabi, United Arab Emirates. Prior to this, he held the position of Manager - Technical Application Support from 2009 to 2013 in Bangalore, overseeing technical support operations for airline customers.
Experience at Everest Software
Shyam S Nair's tenure at Everest Software from 2002 to 2008 saw him excel as a Support Manager. Based in Bangalore, he was responsible for managing support teams and ensuring high levels of customer satisfaction through efficient issue resolution.
Long-Term Role at FACT Solutions India Pvt Ltd
From 1993 to 2002, Shyam S Nair was with FACT Solutions India Pvt Ltd (formerly Vedika Software Pvt Ltd) as a Regional Manager. His role spanned multiple locations, including Bangalore and Delhi. Shyam managed regional operations, focusing on customer relationships and support services.
Educational Background
Shyam S Nair has a Master's Degree in Computer Science from the National Institute of Information Technology, Delhi, completed in 1970. He also holds a Bachelor's Degree in Commerce from Delhi University, attained in the same year. His secondary education includes studying Economics at Mount St. Mary's, where he completed his studies in 1989.