Swapna Shetty
About Swapna Shetty
Swapna Shetty is the Director of Professional Services Delivery at Aurea Software and a Technical Delivery Manager at Accolite, with extensive experience in IT and customer success roles.
Professional Services Delivery Director at Aurea Software
Swapna Shetty has held the title of Director, Professional Services Delivery at Aurea Software since 2017. In this role, she manages the delivery of professional services to ensure alignment with client expectations and business goals. She leverages her extensive industry experience and problem-solving skills to drive customer-centric innovation and success.
Technical Delivery Manager and IT Contractor at Accolite
Since 2015, Swapna Shetty has been serving as a Technical Delivery Manager and IT Contractor at Accolite, based in Addison, Texas, United States. In this capacity, she is responsible for overseeing the technical aspects of delivery and managing complex IT projects. Her role involves building and guiding multi-cultural, geographically dispersed teams to deliver global service solutions effectively.
Customer Success Lead at Aurea Software
In 2018, Swapna Shetty briefly took on the role of Customer Success Lead at Aurea Software. During her 8-month tenure, she focused on ensuring that customers achieved their desired outcomes through the effective use of Aurea's solutions. This role further exemplified her knack for fostering strong client relationships and driving customer satisfaction.
Educational Background in Electronics Engineering
Swapna Shetty completed her Bachelor of Engineering in Electronics Engineering at Bangalore Institute of Technology, between 1998 and 2002. Additionally, she earned this degree from Visvesvaraya Technological University during the same period. Her technical education laid the foundation for her diverse career in the technology sector.
Work Experience at Various Technology Firms
Swapna Shetty has a diverse work history with various technology firms. She worked as a Senior Professional Services Consultant at Progress from 2008 to 2012, and as a Senior Software Engineer at Lionbridge from 2005 to 2007. Earlier in her career, she was a Software Engineer at AurionPro Solutions in 2004 and 2005, and a Trainee Engineer at Mistral Solutions Pvt. Ltd. in 2004. She also served as a Technical Support Executive at Sykes in 2003.