Vikash Dhiman
About Vikash Dhiman
Vikash Dhiman is a SaaSops Software Architect at Aurea Software with extensive experience in operations engineering and technical support.
Current Position at Aurea Software
Vikash Dhiman has been serving as a SaaSops Software Architect at Aurea Software since 2018. In this role, he focuses on streamlining operations for software as a service (SaaS) applications, ensuring they run efficiently and securely. His responsibilities likely include overseeing cloud infrastructure, implementing automation in operation processes, and maintaining the overall health of the software systems.
Previous Roles at Kayako
Vikash Dhiman worked at Kayako from 2012 to 2018, holding two significant positions during his tenure. Initially, he served as a Linux Administrator from 2012 to 2014, focusing on maintaining and administering Linux servers. Following this, he transitioned to the role of Ops Engineer from 2014 to 2018, where he was responsible for IT operations, ensuring system reliability, and optimizing various technical processes.
Early Career at Pugmarks and Tech Mahindra
Vikash Dhiman started his professional journey at Tech Mahindra as a Customer Support Associate in 2010, a role he held for 7 months. He then moved to Pugmarks, where he worked as a Technical Support Executive from 2010 to 2012. Based in Chandigarh, India, his role at Pugmarks involved providing technical assistance and resolving customer issues.
Educational Background
Vikash Dhiman achieved a Master's degree from Karnataka State Open University (KSOU) in 2016, having completed his studies between 2015 and 2016. Prior to this, he earned a Bachelor's degree from an unspecified institution, completing this in 2008 after three years of study starting in 2005.