Amanda Mayo
About Amanda Mayo
Amanda Mayo is the Founding Head of HelioScope Customer Success at Aurora Solar, with a background in customer growth and product management in the real estate and technology sectors.
Title
Founding Head of HelioScope Customer Success
Current Role at Aurora Solar
Amanda Mayo currently serves as the Founding Head of HelioScope Customer Success at Aurora Solar. She oversees a global Customer Success Management (CSM) team across five time zones.
Previous Experience at AppFolio, Inc.
Amanda Mayo worked at AppFolio, Inc. in multiple roles. She was the Founding Head of Customer Growth, Leasing Services from 2021 to 2022. Prior to that, she served as the Product Business Owner for ML Artificial Intelligence from 2019 to 2021, and also as a Product, Artificial Intelligence Logic Operator from 2019 to 2020.
Real Estate and Property Management Background
Amanda Mayo has a diverse background in real estate and property management. She worked as the Director of Portfolio Management & Operations for multifamily and commercial sectors at REA / Goldman from 2018 to 2019. She also served as a Property Manager for Multifamily & Luxury Student Housing at Landmark Properties, Inc. from 2017 to 2018.
Education and Expertise
Amanda Mayo studied Industrial/Organizational Psychology at The University of Tennessee at Chattanooga. Her expertise spans customer success, property management, artificial intelligence, and product growth.
Achievements at HelioScope
Amanda Mayo managed a 357% increase in contract Annual Recurring Revenue (ARR) and contributed to an 850% rise in contract customers in 2023 year-to-date. She maintained less than 1.6% churned contract ARR and conducted over 1000 hours of internal strategy consultations and customer conversations.