Brandon Higley
About Brandon Higley
Brandon Higley is a Customer Support Representative at Aurora Solar in Lincoln, California, with a background in various support and management roles.
Current Role at Aurora Solar
Brandon Higley is currently a Customer Support Representative at Aurora Solar in Lincoln, California, United States. In his role, he conducts screen share sessions to troubleshoot customer issues with actionable tips. He collaborates closely with the design services team to ensure precision in 3D models, contributing to the overall accuracy and quality of the services provided.
Previous Experience at American Pacific Mortgage
Before joining Aurora Solar, Brandon Higley worked as an Application Support Analyst at American Pacific Mortgage in Roseville, California, United States. During his 11 months in this role, he provided critical support for various applications, ensuring smooth and efficient operational workflows. His responsibilities included troubleshooting technical issues and providing customer support.
Role at SolarEdge Technologies
From 2016 to 2020, Brandon Higley served as a Training and Quality Manager at SolarEdge Technologies in Roseville, California. Over his four years with the company, he was instrumental in developing e-learning and classroom courses for customer support training. He also wrote technical documentation for both internal use and client-facing applications, enhancing the quality and accessibility of training materials.
Educational Background in Music
Brandon Higley holds a Bachelor of Arts in Music from Thomas Edison State University and an Associate of Arts in Music from Yuba College. His academic background in music has equipped him with a unique blend of creativity and analytical skills that he applies in his professional roles. This diverse educational foundation supports his ability to approach problem-solving with both creativity and precision.
Personal Interests and Hobbies
Outside of his professional life, Brandon Higley enjoys a variety of hobbies, including brewing beer and baking bread. He has a lifelong love for Pokémon and still owns his first Charmander. He lives in Lincoln, California, with his wife and two cats, Thyme and Luna. Brandon also enjoys hosting board game nights and indulging in grey weather and wine, adding a personal touch to his well-rounded profile.