Brian Hansen
About Brian Hansen
Brian Hansen is the Director of Customer Success at Aurora Solar in the San Francisco Bay Area, with over 13 years of experience in high growth SaaS companies.
Title
Brian Hansen is the Director of Customer Success at Aurora Solar, located in the San Francisco Bay Area. His primary focus is on building and scaling customer success strategies to drive adoption, retention, and expansion.
Professional Background
Brian Hansen has a diverse professional background in customer success and business development. Prior to his current role at Aurora Solar, he served as the Director of Customer Success, Carrier/Key Markets at Zywave for 11 months. His experience also includes an extensive tenure at Enquiron where he held various roles including Vice President - Business Development, Director of Business Development, and Account Executive. Earlier in his career, he worked as an Assistant General Manager at Brinker International.
Education and Expertise
Brian Hansen earned a Bachelor's of Science in Business Administration, with a focus on Marketing, from Northeastern University. His educational background laid the foundation for his expertise in customer journey management, change management, and relationship building. He also attended Simsbury High School.
Experience in High Growth SaaS Companies
With over 13 years of experience in high growth SaaS companies, Brian Hansen has specialized in increasing adoption, retention, and expansion. He primarily measures these metrics through Net Revenue Retention. Throughout his career, he has led cross-functional teams to solve complex problems and create success stories based on positive customer experiences.
Customer Success Strategies
Brian Hansen emphasizes having fun while scaling and executing customer success strategies. His approach focuses on the entire customer journey, ensuring smooth change management and fostering lasting relationships at all levels. By leading effective cross-functional teams, he aims to turn positive customer experiences into significant success stories for the company.