Casey Jadkowski
About Casey Jadkowski
Casey Jadkowski is the Senior Manager of Corporate and Digital Customer Success at Aurora Solar in the San Francisco Bay Area, with extensive experience in customer success management from previous roles at Zendesk and Betts Recruiting.
Current Role and Responsibilities
Casey Jadkowski currently serves as the Senior Manager, Corporate and Digital Customer Success at Aurora Solar in the San Francisco Bay Area. In this role, Casey leads efforts to enhance customer satisfaction and success through both corporate and digital channels. Their leadership in this field leverages extensive experience to help drive customer engagement and optimize service delivery.
Experience at Aurora Solar
Before becoming Senior Manager, Casey worked as Manager, Corporate Customer Success at Aurora Solar from 2022 to 2024. In these roles, Casey contributed significantly to the company's customer success initiatives and oversaw the development and implementation of strategies aimed at improving customer experience and retention.
Professional Journey at Zendesk
Casey Jadkowski held multiple positions at Zendesk from 2016 to 2022. Starting as Customer Success Manager, SMB, Casey then transitioned through roles including Sr. Customer Success Manager and Associate Manager, Customer Success, before becoming Manager, SMB Customer Success. These roles spanned Zendesk's customer success efforts across SMB and midmarket segments, where Casey honed skills in customer engagement and service delivery.
Early Career and Education
Casey began their career as a Research Assistant at California Polytechnic State University, focusing on Cellular and Molecular Biology. Casey holds a Bachelor's Degree in Biological Sciences from California Polytechnic State University-San Luis Obispo, where they studied from 2008 to 2012. This scientific background laid a strong foundation for analytical and problem-solving skills used throughout Casey's career.
Transition from Recruitment to Customer Success
Before shifting to customer success, Casey Jadkowski worked at Betts Recruiting in various roles such as Executive Assistant, Recruitment Coordinator, and Account Manager from 2014 to 2016. Casey's transition to customer success began with their subsequent roles at Zendesk, where they spent nearly five years developing expertise in managing customer relationships and success.