Kara Samuels
About Kara Samuels
Kara Samuels is the Founding Customer Success Manager at Helio Scope, currently working at Aurora Solar, with a background in customer success and account management roles at DroneDeploy and Oracle.
Company
Kara Samuels serves as the Founding Customer Success Manager at HelioScope, which is integrated into Aurora Solar. Aurora Solar is a prominent company in the solar technology sector, providing advanced software solutions for designing and selling solar installations. The company's tools are utilized by solar professionals globally, enabling streamlined project management and innovation in the renewable energy market.
Title
Kara Samuels holds the position of Founding Customer Success Manager for HelioScope at Aurora Solar. In this role, she oversees the development and implementation of customer success strategies aimed at optimizing client satisfaction and retention.
Education and Expertise
Kara Samuels completed her studies at UC Santa Barbara, earning a Bachelor of Arts (B.A.) in Environmental Studies and Psychology. She also attended Freie Universität Berlin, where she achieved another Bachelor of Arts in Environmental Studies. This educational background has equipped her with a comprehensive understanding of environmental issues and human behavior, which she applies in her customer success endeavors.
Professional Background
Before her current role at Aurora Solar, Kara Samuels accumulated extensive experience in customer success and account management. She worked at DroneDeploy from 2019 to 2022 in various roles, including Enterprise Customer Success Manager and Sales/Account Manager. Kara also held positions at Oracle as an Enterprise Account Executive - HCM Cloud and as a Cloud Applications Consultant. Her career began with roles in marketing and sales at organizations such as Daily Nexus and Houzz.
Achievements
At Aurora Solar, Kara Samuels has spearheaded the creation and implementation of effective customer success strategies, leading to significant increases in contract Annual Recurring Revenue (ARR) and customer base. In 2023, she achieved a +357% increase in contract ARR and an +850% increase in contract customers with less than 1.6% churned contract ARR. Additionally, she managed a portfolio accounting for over $1.5M ARR and conducted over 1000 hours of internal strategy consultations and customer conversations. She also founded and led the San Diego Culture Club, fostering an inclusive work environment through team-building and volunteering events.