Laura West
About Laura West
Laura West is a Senior Engagement Manager at Aurora Solar in the San Francisco Bay Area, with extensive experience in customer support and project management roles across various companies.
Current Company: Aurora Solar
Laura West is currently working at Aurora Solar as a Senior Engagement Manager. Based in the San Francisco Bay Area, she focuses on driving engagement strategies and ensuring successful customer experiences. Her role involves leveraging her extensive experience in customer support and project management to optimize operational efficiency and foster cross-functional collaboration.
Previous Title: Customer Support Manager at Rippling
From 2021 to 2022, Laura West served as Customer Support Manager at Rippling in San Francisco, California. During her one-year tenure, she managed customer support operations, aiming to improve customer satisfaction and retention. Her responsibilities likely included overseeing support teams, handling escalations, and ensuring service excellence.
Background in Customer Success at People.ai
Laura worked at People.ai as a Senior Project Manager in Customer Success from 2019 to 2021. In this role, she was tasked with ensuring that customer projects were executed successfully, delivering value and fostering long-term customer relationships. Her focus included scaling operations and driving innovation through data-driven strategies.
Operational Leadership at ThirdLove
Laura West held managerial roles in Customer Experience and Operations at ThirdLove from 2017 to 2019. During her two years at the company, she advanced from Manager to Senior Manager. Her work focused on improving operational efficiencies and enhancing customer experiences. She played a critical role in scaling the operations of this rapidly growing startup.
Extensive Insurance Experience at NORCAL Mutual Insurance Company
Laura spent several years at NORCAL Mutual Insurance Company in various roles, starting as an Underwriter I & II from 2006 to 2007 and advancing to Claims Investigator I & II from 2007 to 2011, then Claims Specialist from 2011 to 2014. Her work involved assessing risks, investigating claims, and handling insurance matters, providing her foundational skills in customer support and claims management.
Education: University of Colorado Boulder
Laura West holds a Bachelor of Arts (BA) in Political Science from the University of Colorado Boulder. Her academic background provided a strong foundation in analytical thinking and communication, which she has applied throughout her career in various customer support and managerial roles.