Lauren Pearson Dawe
About Lauren Pearson Dawe
Lauren Pearson Dawe is a Customer Service Representative at Aurora Solar with a diverse background in technical support and customer service roles, including positions at Samsara and Apple.
Current Role at Aurora Solar
Lauren Pearson Dawe is currently employed at Aurora Solar as a Customer Service Representative. In this role, she is responsible for managing customer inquiries, providing support, and ensuring customer satisfaction. Her experience in both technical support and customer service makes her well-equipped to handle various customer interactions and resolve technical issues efficiently.
Previous Experience at Samsara
Before joining Aurora Solar, Lauren worked at Samsara as a Technical Support Tier II. She held this position for 7 months in 2020. During her time at Samsara, she likely dealt with more complex technical issues and escalations, further honing her technical support skills.
Roles at Apple
Lauren has extensive experience working at Apple in various roles including Product Specialist, Creative, and Technical Expert. She was a Product Specialist in the Greater Atlanta Area from 2018 to 2019. In 2019, she transitioned to the role of Creative, where she was responsible for training customers on Apple products and software. Later in 2019, Lauren worked as a Technical Expert in Dunwoody, Georgia for 3 months, providing advanced technical support and troubleshooting.
Educational Background
Lauren Pearson Dawe holds a Master's degree in Family, Youth, and Community Sciences from the University of Florida, where she studied from 2015 to 2017. She also earned a Bachelor of Science (B.S.) in the same field from the University of Florida, completing her studies in 2014. Additionally, Lauren has an Associate of Arts (A.A.) in Psychology from Santa Fe College, which she earned after studying there from 2009 to 2011.
Early Career and Advocacy Work
Lauren's early career includes roles such as an Assistant to the Student Life Director at Santa Fe College in 2010 and a Child Caregiver at Student Maid from 2010 to 2011. She also worked at Peaceful Paths as a Child and Youth Advocate from 2013 to 2015, providing support and advocacy for children and youth in challenging situations. Her work as a FYCS Graduate Assistant at the University of Florida from 2015 to 2017 involved research, teaching assistance, and administrative duties related to Family, Youth, and Community Sciences.