Mandy Mei
About Mandy Mei
Mandy Mei is a Customer Support Representative at Aurora Solar, with a background in community management, project management, and graphic design.
Title
Mandy Mei is a Customer Support Representative currently working at Aurora Solar in a remote capacity.
Experience at Aurora Solar
At Aurora Solar, Mandy Mei handles 'on-call' duties and troubleshooting technical issues. Mei is responsible for creating bug reports for the engineering team via JIRA and maintaining a team CSAT score of over 96% while resolving escalated issues. She also tests new features in Aurora's staging environment to identify pain points and improve support processes. Additionally, she co-directs new hire training sessions and facilitates shadowing as an 'Onboarding Buddy' for new Customer Success department members.
Previous Roles
Before joining Aurora Solar, Mandy Mei served Adobe as Community Experience Manager in New York for three years. Prior to that, she worked at Brooklyn Boulders as a Community Specialist for one year and at CUNY New York City College of Technology as a Project Manager for two years. Mei’s other roles include Brand Experience Intern at Infor, Graphic Design Intern at Made in NY Media Center by IFP, Graphic Designer at CUNY New York City College of Technology, and Marketing Manager at Ouchi Gallery.
Education and Training
Mandy Mei holds a Bachelor’s Degree in Communication Design from CUNY New York City College of Technology. She furthered her education at MIT Professional Education, where she studied 'Sustainability: Strategies and Opportunities For Industry' in the Digital Plus Programs.
Interests and Values
Mandy Mei is passionate about climate tech, community, and education. She emphasizes understanding the reasoning behind actions to create meaningful outcomes for the planet. Her approach focuses on the interconnectivity of technology and sustainable development.