Mark Goodale
About Mark Goodale
Mark Goodale is the Senior Customer Success Manager, Strategic at Aurora Solar, with a background in customer success, account management, and sales. He holds a BBA in International Business and Finance from Boise State University and a NABCEP PV Associate certification.
Current Role at Aurora Solar
Mark Goodale is currently serving as Senior Customer Success Manager, Strategic at Aurora Solar. He began this role in May 2023, focusing on managing strategic customer success initiatives in the solar energy sector. His position involves overseeing the customer success team's efforts to ensure client satisfaction and long-term engagement with Aurora Solar's products and services.
Past Positions at Aurora Solar
Prior to his current role, Mark Goodale worked as Customer Success Manager, Strategic at Aurora Solar from 2022 to 2023. During this one-year period, he played a crucial role in managing customer relationships and driving success for strategic accounts within the company. His contributions helped lay the groundwork for his subsequent promotion to Senior Customer Success Manager.
Experience at Clearwater Analytics
Mark Goodale spent four years at Clearwater Analytics, where he held two significant roles. From 2020 to 2022, he served as Strategic Account Manager, focusing on managing and nurturing client accounts. Before that, he was an Account Manager from 2018 to 2021, based in Boise, Idaho. These roles provided him with extensive experience in client management and strategic account handling.
Educational Background and Certifications
Mark Goodale graduated from Boise State University, where he obtained two Bachelor of Business Administration degrees. He studied International Business and Finance, General, completing his studies in 2020. Additionally, he holds a NABCEP PV Associate certification, which is a recognized credential for professionals in the solar energy industry.
Early Career and Other Roles
Mark Goodale's early career included a variety of roles that equipped him with diverse skills. He worked in sales at Best Buy from 2016 to 2018, gaining valuable experience in customer service and sales. He also served as the Junior Varsity Coach for Centennial High School Lacrosse in 2016, showcasing his leadership and mentoring abilities. Additionally, he managed Peterson's Concessions as General Manager from 2013 to 2017, developing his management and operational skills.